In most cases, your account is created by a Group Admin or a Manager of your dealership. You then receive an invitation email from Sandra AI with a secure link to set your own password.
Click the link, choose your password and log in.
If you have never created a password (for example, if your invitation link has expired), you can also set up your account yourself by following the steps below.
The Forgot password option only works once you have already created a password.
Step 1. Go to the sign-up page
Open your browser and go to the Sandra AI sign-up page using this exact link: https://app.sandra-ai.com/signup.
Step 2. Use your work email address
Enter the work email address your administrator used when adding you to the platform.
Your account is linked to this address, so a different address will not work.
This keeps your account tied to your organization, makes it easier for your team and admins to find you, and ensures you receive important platform notifications in the right inbox.
Step 3. Create a secure password
Choose a strong password of at least 8 characters, mixing uppercase and lowercase letters, numbers and a symbol.
Avoid reusing a password from another account; a password manager can help you generate and store one securely.
Step 4. Invitation email not received?
If you are expecting an invitation email and cannot find it, check your spam or junk folder.
If the email is still missing or the link has expired, ask your Manager or Group Admin to resend the invitation from the Users page.
Step 5. Log in and explore your dashboard
Log in to access your dashboard, where you can manage your tickets and review your calls.
Bookmark the login page for quick access next time, and reach out to your admin if you're unsure which email address to use.