Mention a teammate in a comment to bring them into a ticket without leaving the conversation.
Step 1. Open the ticket
Open any ticket and scroll down to its comments section.
Step 2. Type @
Start typing the name of the teammate you want to bring in.
Step 3. Pick them from the list
A dropdown shows matching teammates as you type. Click the right name.
Step 4. Post your comment
Your teammate instantly receives an email notification with a direct link to the ticket, so they can jump in right away.
Good to know
Mentions work in any comment, on any ticket, whatever its type or status.
You can mention anyone on your team: an admin, a manager or another teammate.
There's no need to switch to email to get someone's attention: it's all handled inside the ticket.
The notification email links straight to the ticket, so your teammate doesn't have to search for it.